Policies

We welcome you to the White Swan Inn and we want you to have a pleasant visit. Before your stay, please take a moment to read our policies for either B&B lodging or cottage accommodations.

  • Room Rates
  • Check In & out
  • Pets
  • Smoking/Vaping
  • Reservations
  • Minimum Stay
  • Cancellations
  • Privacy Policy
Room Rates
  • All rates are quoted per room, single or double occupancy.
  • Additional guests, in rooms that can accommodate them, are $15 per person per night.
  • An additional twin bed can be added to Covell Room.
  • All gift cards, coupons, vouchers, and/or gift certificates must be declared at time of booking.
  • All rates include our fabulous breakfast. Complimentary coffee or tea and homemade treats are always available at our 2nd floor beverage station.
  • Rates will vary depending on season, length of stay, and number of guests.
  • All rates are subject to 11% lodging tax plus $1 per room night B&B assoc. assessment.
  • All rates are subject to change.
Check In & out

Check In – Preferred check in time is 4:00-6:00 PM. Please contact us in advance or let us know when you reserve if your schedule requires an early or late check in. With advance notice, we can nearly always accommodate your schedule.

Check Out – Check out is 11:00 AM.

Pets

Yes, there are times when we can accept a pet at White Swan Inn. Room availability is limited; there are special pet policies, and an additional charge. We ask that all pet owners call us directly to discuss arrangements for having their pet at our Whitehall Bed & Breakfast.

Smoking/Vaping

Michigan state law mandates No Smoking anywhere in our B&B or common outdoor space. We also do not allow the use of vaping materials anywhere within the B&B. We have designated outdoor smoking areas available. A $250 cleaning charge will be added for any violations of this policy.

Reservations

To reserve a room, you may: Call us at 1-231-894-5169 (reservation desk open 8am to 10pm daily) OR Reserve online by selecting “Check Availability” at the top of this page.

Minimum Stay

Certain minimum stay requirements are in effect for summer weekends and holidays. Shorter reservations are sometimes available. Please do inquire if you need a shorter stay, even just one night, and we will happily check our reservations for you. It never hurts to ask.

Cancellations

Cancellation notice for White Swan Inn B&B must be via phone and received a minimum of 10 days prior to your arrival date and will result in a $25 fee to cover our processing costs. If a cancellation is received within 10 days of arrival, the total deposit amount will be retained unless we are able to re-book the room for the same dates of your reservation. Changing dates within the 10 days prior to your reserved dates falls within our cancellation policy. All White Swan Inn B&B cancellations are subject to a $25.00 handling fee. There are no refunds for early departure. Group/event reservations may require larger deposits and at least 30 days notice for refund of the deposit. (Business travelers have a 48 hour cancellation policy, Sun -Thurs from Sept-June only).

Cancellation notice for either Swan Cottage, Swan’s Nest or Swan at Stonehearth must be via phone made up to 60 days prior to your arrival will result in a full refund of your deposit, less a $150 administrative fee. Cancellations made in less than 60 days of your arrival will result in a forfeiture of your deposit unless either Swan Cottage, Swan’s Nest or Swan at Stonehearth can be re-booked for the same dates then only the $150 administrative fee will be charged. Changing dates within the 60 days prior to your reserved dates falls within our cancellation policy. There are no refunds for early departure.

Privacy Policy

White Swan Inn Bed & Breakfast Inn is a United States based business which complies with applicable laws to protect your personal information. As a data controller, upon consent, we will collect and process your personal information in order to provide you with superior service, analyze your travel and accommodation preferences, and inform you of specials, packages and events. You may withdraw your consent at any time.

We take the protection of your stored data very seriously and are following regulations set forth by the EU Data General Data Protection Regulation (GDPR). We have updated our Privacy Policy below so you know what data we collect from you, know how we use that data, and ensure that you have meaningful control over both.Individuals located in the European Union have a right to change, request deletion of, or know the extent of personal information collected by our business. Unless required to do otherwise by law, we will honor requests to update, correct, change, or delete personal data following successful identity verification.

White Swan Inn Bed & Breakfast Inn has adopted reasonable physical, technical and organizational safeguards which guard against accidental, unauthorized or unlawful destruction, loss, alteration, disclosure, access, use or processing of the personal data in our possession. Customers and visitors will be promptly notified in the event of any known unauthorized access to, or use of personal data.

We may amend this policy at any time by posting a revised version on our website. Please check back occasionally for updates and feel free to contact us regarding our privacy policy via email at info@whiteswaninn.com.

Collection and Storage of Personal Data

The processing of personal data, such as the name, address, e-mail address, or telephone number of our customers, shall to the best of our knowledge, be in line with the General Data Protection Regulation (GDPR), and in accordance with country-specific data protection regulations.

We only collect personal data to be able to deliver accommodations in a safe and legal way for both us and the guest and in line with required regulations.

As we only use personal data for the purposes mentioned in the point above we assume guest give consent by a clear affirmative action (entering their own personal data by themselves and confirming the reservation by pressing a button in the system).

  • We collect the following personal data: name, address, phone number, email address, and credit card data.
  • We never collect personal data for accompanying children under 16. 
  • We never use personal data for profiling purposes.
  • We never sell or use personal data that we have received to a third party.
  • Subscriptions to receive email updates will be held indefinitely.
  • You may request deletion of your data from our marketing databases by opting out of consent.

If you wish to update, remove, or add to the information collected by our website or held by our marketing team, you may submit your request on our website or by email to info@whiteswaninn.com

Any incident related to a data breach or theft of data is immediately reported to the Privacy Commission.

Customer Access to Data Requests

If a customer asks for their personal data, we will provide it free of charge.

We communicate the personal data we store to our customer both through the booking confirmation and in the arrival information. The only exception to this rule is credit card information which we only send encrypted and only upon specific request.

Visiting Our Website

By visiting our website, you consent to the collection and use of your personal data as described herein. If you do not agree with the terms set herein, please do not visit this website. If required by applicable law, we will seek your explicit consent to process personal data collected or volunteered by you. Kindly note that any consent will be entirely voluntary.

Cookies

Many Internet sites and servers use cookies. Through the use of cookies, White Swan Inn Bed & Breakfast Inn can provide visitors to our website with more user-friendly services that would not be possible without the cookie setting. Cookies allow us to recognize our website users to make it easier for the users to utilize our website. For example, the website user that uses cookies does not have to enter access data each time the website is accessed. Another example is the cookie of a shopping cart in an online shop. The online store remembers the articles that a customer has placed in the virtual shopping cart via a cookie.Visitors to our website may opt-out of cookies storage at any time and prevent the setting of cookies by means of a setting of the Internet browser used, and may thus permanently deny the setting of cookies.

Email Marketing

We operate an email mailing list program used to inform consented subscribers about news, specials, and events. Users subscribe through an online automated process where they give their explicit permission. The subscriber’s personal details are collected, processed, managed and stored in accordance with the regulations named in ‘The policy’ above.

Email marketing messages may contain tracking beacons, tracked clickable links, or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to the customer’s engagement, geographic, and demographics. Through our emails you may unsubscribe or opt-out at any time.

Subscriptions to Newsletters

Our customers are informed regularly by means of a newsletter about offers, specials and events. The customer may only receive our newsletter by (1) having a valid e-mail address and (2) the customer consents to the subscription.

The personal data collected as part of a registration for the newsletter is only used to send our newsletter. There will be no transfer of personal data collected by the newsletter service to third parties. The subscription to our newsletter may be terminated by the customer at any time. The consent to the storage of personal data, which the customer has given, may be cancelled at any time. To unsubscribe to our newsletter, a corresponding link is found in each newsletter. It is also possible to unsubscribe from the newsletter at any time by email or in writing.

External Website Links & Third Parties

Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout our website.

We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Visitors to our website should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

White Swan Inn Bed & Breakfast

303 S Mears Ave

Whitehall, MI, 49461

231-894-5169

info@whiteswaninn.com

https://www.whiteswaninn.com